Ever since we started uluxeweardepot back in 2018, one thing’s been crystal clear—our customers aren’t just numbers. Honestly, some of our best product ideas came from late-night emails with folks like you. Our founder still replies personally to at least a dozen messages weekly. Crazy? Maybe. Worth it? Absolutely.
Remember that time we completely redesigned our eco-friendly packaging? That was 100% because of customer feedback. Whether you’ve got a question about sizing (we know Korean fashion runs small—trust us, we’ve been there!) or want to brainstorm collaborations, we’re all ears.
Prefer real-time help? Try our Live Chat—look for the orange icon in the corner. Our Seoul-based team handles inquiries in English/Korean.
Most stores treat customer service like an afterthought. Not us. When Min-ji from Busan suggested adding plus-size hanbok-inspired dresses last winter? We had prototypes ready in three weeks. That’s the uluxeweardepot promise—your ideas don’t disappear into some corporate void.
P.S. If you’re visiting our Gangnam showroom, message us first—we’ll throw in free matcha lattes from the café next door. Just mention this page!
